Terms & Conditions

Zero to Alpha — Last updated: 24 July 2026

1. Who We Are & Agreement

These Terms and Conditions ("Terms") govern your enrolment in and participation in the Zero to Alpha coaching program ("Program") provided by ZEROTOALPHA (ABN 61 261 251 186), a partnership operating in Australia ("Zero to Alpha", "we", "us", "our"). By submitting an application, booking a call, or enrolling in the Program, you agree to these Terms. If you do not agree, do not enrol.

2. Eligibility

• You must be 18 years or older to apply or enrol.
• You confirm that all information you provide in your application is true and accurate.
• Before commencing, you confirm you are in adequate physical health to undertake an exercise and nutrition program, and that where you have any medical condition, injury, or doubt about your health, you have obtained clearance from a qualified medical practitioner.

3. The Program

The Program is a 6-month coaching engagement which includes, subject to these Terms:

• 1-on-1 coaching;
• Structured workout programming;
• Meal plans and nutrition guidance;
• Weekly check-ins;
• Daily communication access to your coach within reasonable hours;
• Access to the Zero to Alpha community.

Program content and delivery methods may be reasonably adjusted from time to time to improve the service.

4. Your Obligations

Coaching only works with your participation. As a client you agree to:

• Follow the workout and nutrition programming provided;
• Complete and submit weekly check-ins on time;
• Maintain the communication expectations set with your coach;
• Notify us promptly of any injury, illness, or change in health;
• Treat coaches and community members with respect.

5. Fees & Payment

• Program fees are quoted and agreed with you on your enrolment call and confirmed in writing before payment.
• Where a payment plan is agreed, you authorise the scheduled payments on the agreed dates.
• If a scheduled payment fails and remains unpaid for 7 days, Program access (coaching, check-ins, and community) may be paused until payment is brought up to date.
• All fees are in Australian dollars unless stated otherwise in writing.

6. Goal Guarantee

To qualify for the guarantee, you must have fully adhered to the Program for its duration, meaning:

• Followed the prescribed meal plans;
• Completed the prescribed workout programming;
• Submitted every weekly check-in;
• Maintained the agreed communication expectations.

Adherence is assessed on the records held in our coaching systems (check-in submissions, tracking data, and communication logs). The guarantee entitles you to continued coaching services; it is not a refund entitlement.

7. Refunds

We do not provide refunds for change of mind, including where you decide not to start, stop participating, or fail to follow the Program.

Australian Consumer Law: Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If our services fail to meet a consumer guarantee, you are entitled to the remedies provided by law.

8. Health & Safety Disclaimer

• We are coaches, not medical practitioners. The Program does not constitute medical advice, diagnosis, or treatment.
• Exercise and dietary change carry inherent risks. You participate voluntarily and, to the extent permitted by law, accept those inherent risks.
• Stop any activity immediately and seek medical attention if you experience pain, dizziness, or other concerning symptoms.
• Always consult your doctor before starting, and before making significant changes to, any exercise or nutrition program.

9. Results Disclaimer

Testimonials and transformation results shown in our marketing are genuine client outcomes. Individual results vary based on adherence, starting point, health status, and other factors. Except for the Goal Guarantee in clause 6, we do not guarantee any specific result.

10. Community & Conduct

Access to the community is a privilege of enrolment. We may suspend or remove any client from the community and/or the Program, without refund, for serious misconduct including abuse, harassment, discrimination, or conduct that harms other clients, coaches, or the Program. Where reasonable, we will warn you first.

11. Intellectual Property

All Program materials (programming, meal plans, guides, videos, and systems) are our intellectual property, licensed to you for your personal use only. You must not copy, share, resell, or distribute them.

12. Communications

By providing your contact details you consent to us contacting you about your application and Program by phone, email, and (where you have opted in) SMS. You can opt out of SMS at any time by replying STOP, and out of marketing email via the unsubscribe link. See our Privacy Policy for how we handle your information.

13. Limitation of Liability

To the extent permitted by law, and subject to the Australian Consumer Law provisions in clause 7:

• We exclude liability for indirect or consequential loss;
• Our total aggregate liability in connection with the Program is limited to the amount of fees you have paid to us;
• Where liability cannot be excluded but can be limited, it is limited to re-supplying the services or paying the cost of re-supply.

14. Termination

We may terminate your enrolment for material breach of these Terms (including non-payment or serious misconduct). You may end your participation at any time; ending participation does not entitle you to a refund except as required by law.

15. General

• These Terms are governed by the laws of Victoria, Australia, and the parties submit to the courts of Victoria.
• If any part of these Terms is unenforceable, the rest remains in effect.
• We may update these Terms from time to time; the version published on this page at your enrolment applies to your engagement, and material changes will be notified to current clients.

16. Contact

ZEROTOALPHA (ABN 61 261 251 186)
Email: [email protected]
Website: zerotoalpha.com.au

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This document is a general template and does not constitute legal advice. Zero to Alpha recommends independent legal review.